With the rise of internet use, new business opportunities are emerging. One such business opportunity is online ride-sharing services. Apps like ‘Uber’ are flourishing in today’s market. Users are divided into two groups when it comes to these systems. They are the Drivers and passengers. Drivers can register to the system and once a passenger search for a ride, the system will show available drivers and the rates they charge. The passenger will then order a ride. This ease of use and convenience are two of the reasons why these systems are so popular among the general public. What are the features that the users of these ride-sharing systems expect from these apps?
1. User-friendly sign-up portal
This is the entry point of the app. Users should have a smooth experience with signing in to the app. Otherwise, the whole idea of convenience goes out of the window and people would get reluctant to use them.
2. Ease of finding a ride
What would you feel if an app is not fulfilling what it is intended to do in the first place? Users are sometimes in a hurry and they don’t have time to wait and waste. These situations demand that the apps, assist the users and give them quick responses and results.
3. Integration of Real-Time Tracking
Once the user orders a ride, they should be provided with the ability to track their ride in real-time. This is a must since users need to know where their ride is at the moment and how much time will it take to get reach the location of the user.
4. The Split Payment System
Sharing a cad ride fare is a common thing among us. Digitalizing this riding process should not eliminate this behavior of the customers. Apps should provide necessary options for the passengers to split their fare if they decide to do so.
5. Ability to Accept/Reject Ride Request for driver
Drivers are also an integral part of ride-sharing software. Without drivers, there will be no passengers. Therefore the drivers should be allowed to accept and reject rides without any hassle. These experiences should be smooth and flexible.
6. Integrated System for Receiving Payments
Digitalization of receiving payments is a must in ride-sharing apps. Drivers should have an account or a wallet where they see their payments. They should be allowed to transfer their earnings to a bank account through a payment gateway in a secure and user-friendly manner.
7. Easy Plan-Ups for the Day
The driver can make their plans for the day with this feature. If they do not want more than 10 rides, they could input those details into the system and after 10 rides, the driver won’t receive any requests from passengers. Allow this feature to bring more convenience to the driver.
There are plenty of ride-sharing apps in the market already. They might be at a halt with the ongoing pandemic, but they will keep rising throughout the foreseeable future. If you are planning to come up with a business idea of this sort, you should first answer the questions from the user’s point of view as user satisfaction is the most important thing in any kind of business.